Straightforward gear for the dogs and cats who run your house.
No gimmicks, no countdown timers — just well-made everyday essentials, honest pricing, and a 30-day return window on everything we sell.
Ships from the U.S.
Handled in 2 business days, delivered via USPS in 3–5 business days.
30-day returns
Change your mind within 30 days of delivery — see our full policy.
Secure checkout
Payments processed securely through Stripe.
A few customer favorites
A short sample of the full catalog — everyday essentials for dogs and cats.
All Products
Everyday essentials for dogs and cats, picked for durability and fair pricing rather than trends.
CONDITION — New · Product photography shown where available
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Customer reviews
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Who's behind Mossbrook
Mossbrook Pet Co. is a small, independently run online store selling everyday products for dogs and cats — nothing more complicated than that.
Our mission
To sell the kind of pet gear we'd actually buy for our own animals: durable, reasonably priced, and described honestly — no inflated claims, no products we haven't looked at closely ourselves.
Where we're based
Mossbrook Pet Co. is based in Augusta, Georgia, and currently ships to addresses within the U.S. only. Orders are processed and shipped from within the United States, with a 2 business day handling time before every order goes out.
What we sell
A focused catalog of everyday dog and cat products — harnesses, leashes, beds, feeding gear, and simple toys. We keep the range small on purpose so we can actually vouch for what's in it.
- 01Transparency
Clear pricing, a real returns window, and no fake urgency to get you to check out faster. - 02Straightforward descriptions
Materials, sizing, and use case listed plainly — not sales copy. - 03Real support
A person reads and replies to every email, usually within a day.
Meet the owner
Craig Bradford Swartz owns and operates Mossbrook Pet Co. directly. The store is managed in Augusta, Georgia, with product sourcing, customer support, and site updates handled in-house so the brand stays simple, consistent, and easy to trust.
Mossbrook Pet Co. was built around practical pet essentials, clear product details, and straightforward service — the kind of online store that feels calm, honest, and easy to buy from.
Questions about an order, a product, or anything else — . We reply within 24 hours, Monday through Friday.
Get in touch
We're a small team — every message is read and answered by a real person, usually within 24 hours.
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Phone+1 (763) 489-8631
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HoursMonday – Friday, 9 AM – 5 PM ET
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Response timeWithin 24 hours, Monday – Friday
Send us a message
Shipping Policy
Thank you for shopping with Mossbrook Pet Co. Please read this shipping policy carefully before placing your order.
1. Where we ship
We currently ship to addresses within the United States only. We are not able to ship to P.O. Boxes or APO/FPO addresses at this time.
2. Processing time
All orders are processed within 2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.
3. Shipping method & delivery time
Orders are shipped via USPS. Standard delivery takes 3–5 business days from the date your order ships, in addition to the 2 business day processing time. Delivery estimates are not guaranteed and may be affected by carrier delays outside our control.
4. Shipping costs
Shipping is calculated at checkout and shown before you pay. As a general rate, standard shipping is $4.99, and orders over $40 ship free. The exact cost for your order is always confirmed at checkout before you submit payment.
5. Order tracking
Once your order ships, you'll receive an email with a tracking number you can use on the USPS website to follow your package.
6. Lost or delayed packages
If your package hasn't arrived within 10 days of the estimated delivery date, contact us at support@mossbrookpetco.com with your order number. We'll open an investigation with USPS and work to resolve it as quickly as possible.
7. Fulfillment
All orders are packed and shipped by Mossbrook Pet Co. from our fulfillment partners in the United States. Orders are processed within 2 business days and typically arrive within 3–5 business days after shipment.
8. Contact us
Email: support@mossbrookpetco.com · Phone: +1 (763) 489-8631 · Response time: within 24 hours, Monday – Friday.
Returns & Refunds Policy
We want you and your pet to be happy with every order. Here's exactly how returns work.
1. Return window
We accept returns on unused, unworn items in their original packaging within 30 days of the delivery date shown on your tracking information.
2. What's covered
- Changed your mind: covered within the 30-day window, provided the item is unused and in original packaging.
- Item never arrived: contact us within 10 days of the estimated delivery date and we'll send a replacement or full refund.
- Item arrived damaged: email a photo of the damage within 7 days of delivery and we'll send a replacement or full refund at no cost to you.
- Wrong item received: contact us within 7 days of delivery and we'll correct it with a replacement or full refund at no cost to you.
3. How to start a return
Email support@mossbrookpetco.com with your order number and the reason for return. We reply within 24 hours with return instructions. Ship the item back using a trackable method; once we receive and inspect it, we process your refund.
4. Return shipping costs
For changed-mind returns, return shipping is the customer's responsibility. If the item arrived damaged, incorrect, or never arrived, we cover return shipping where applicable and there is no cost to you.
5. Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. Your bank may take a few additional days to post the refund. There is no restocking fee.
6. Non-returnable items
- Items marked Final Sale
- Items returned after the 30-day window
- Items that are used, damaged by the customer, or missing original packaging
7. Contact us
Email: support@mossbrookpetco.com · Phone: +1 (763) 489-8631
Terms & Conditions
Please read these terms carefully before using this website or placing an order. By using the site or placing an order, you agree to be bound by these terms.
1. About us
Mossbrook Pet Co. ("we", "us", "our") is operated by Craig Bradford Swartz, an individual sole proprietor, located at 3618 J Dewey Gray Cir, Augusta, GA 30909, Richmond County, United States.
2. Use of this website
You agree to use this site only for lawful purposes. You must not use it to transmit unlawful or fraudulent content, attempt unauthorized access to any part of the site, or interfere with its normal operation.
3. Products & pricing
We may modify or discontinue a product at any time without notice. Prices are listed in USD and may change; we're not liable for typographical pricing errors, and reserve the right to cancel orders placed at an incorrect price, with prompt notice to the customer.
4. Orders & payment
By placing an order you confirm the information you provide is accurate. Payments are processed securely through Stripe. We reserve the right to refuse or cancel any order, including in cases of suspected fraud or unavailable stock.
5. Product use & disclaimers
Product descriptions reflect materials, dimensions, and intended use to the best of our knowledge. Results and durability can vary by pet size, behavior, and use. We make no health or safety guarantees beyond what's stated in the product description.
6. Intellectual property
All content on this site — text, images, and branding — belongs to Mossbrook Pet Co. and may not be reproduced without written permission.
7. Limitation of liability
Mossbrook Pet Co. is not liable for indirect or incidental damages arising from the use of our products or website, to the fullest extent permitted by law.
8. Governing law
These terms are governed by the laws of the State of Georgia. Disputes will be resolved in the courts of Richmond County, Georgia.
9. Changes to these terms
We may update these terms at any time. Changes are posted on this page with a new "last updated" date; continued use of the site after changes means you accept the new terms.
10. Contact us
Email: support@mossbrookpetco.com · Address: 3618 J Dewey Gray Cir, Augusta, GA 30909
Privacy Policy
This policy explains what information Mossbrook Pet Co. collects, why, and how it's used and protected.
1. Information we collect
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely by Stripe — we never store full card numbers)
- Browser and device information via cookies and analytics tools
- Purchase history and on-site browsing behavior
2. How we use it
To process and fulfill orders, send order and shipping updates, respond to support requests, improve the site and our product range, and — only with your consent — send occasional promotional emails.
3. Who we share it with
We don't sell or rent your personal data. We share only what's needed to operate the store: USPS (to deliver orders), Stripe (to process payments), and analytics providers such as Google Analytics. These parties are contractually required to keep your data confidential.
4. Personalized advertising
We may use tools such as Google Ads and Meta Ads to show relevant ads based on your interaction with our site. You can opt out of personalized advertising through your browser or ad platform settings at any time.
5. Cookies
We use cookies to keep the site working correctly and to understand how it's used. You can disable cookies in your browser, though some features may not work as well as a result.
6. Data retention & your rights
We keep personal data only as long as needed to fulfill orders and meet legal requirements. Depending on where you live, you may have the right to access, correct, or delete your data, and to opt out of marketing at any time. This site complies with GDPR for customers in the EU and CCPA for customers in California. To exercise any of these rights, email support@mossbrookpetco.com.
7. Security
We use industry-standard measures to protect your data, though no method of transmission over the internet is 100% secure.
8. Changes to this policy
We may update this policy periodically; changes will be posted here with a new date.
9. Contact us
Email: support@mossbrookpetco.com · Address: 3618 J Dewey Gray Cir, Augusta, GA 30909